A working CV, in narrative.

Co-owner of a UK WooCommerce ecommerce business with a supplier feed of thousands of SKUs. Responsible day-to-day for product data, supplier coordination, customer service, social media, and the bookkeeping handover at month end.

• Maintained a clean WooCommerce catalogue across hundreds of active products and a wider supplier CSV feed
• Built the customer service inbox workflow from scratch, including refunds, returns, and tone-of-voice templates
• Run the monthly bookkeeping handover for the accountant

Lectured Functional Skills and GCSE Mathematics across full-time, part-time, and adult learner programmes. Lesson planning, scheme of work documentation, curriculum delivery, and assessment.

• Designed and delivered Functional Skills Mathematics programmes to mixed-ability adult learners
• Built lesson plans and assessment frameworks aligned to awarding-body standards
• Worked closely with SEN colleagues to support students with exam access arrangements

Led Special Educational Needs support for college students. Individual Education Plan documentation, exam access arrangements paperwork, multi-agency coordination, and direct in-class support.

• Wrote and maintained Individual Education Plans for a caseload of students
• Coordinated exam access arrangements paperwork to awarding-body deadlines
• Acted as the named link with parents, social workers, and external SEN professionals

Day-to-day management of a college nursery serving staff and student families. Operations, staff coordination, parent communication, regulatory compliance, and safeguarding lead.

• Held safeguarding lead responsibility, including referrals and multi-agency liaison
• Managed staff rotas, parent communication, and child records to Ofsted standards
• Built operating procedures and documentation that the team could actually follow

Multi-agency safeguarding work in school settings, supporting school health nurses with documentation, family communication, and case coordination.

• Maintained confidential records to NHS standards
• Worked alongside school staff, social services, and families on safeguarding cases

Youth programme work aboard international P&O Cruises voyages. Daily programme running, family liaison, safeguarding, and shift work to a strict operating standard.

• Ran daily youth activity programmes for mixed-age cohorts at sea
• Worked under maritime operating discipline including documentation, drills, and reporting
• Coordinated directly with parents and ship operations across long sea legs